01

Medical charges: paid directly to the hospital

The hospital is responsible for its assessment, examinations, treatment and other medical charges. Ask the hospital for an estimate and clarify how changes to the clinical plan could affect it.

  • What does the hospital estimate cover?
  • Which additional examinations or charges might arise?
  • How and when does the hospital require payment?

Follow the payment

Where each payment belongs.

Patient / family

Hospital

Medical charges

Assessment, examinations, treatment and other hospital charges.

Coordination agency

Agreed service fee

The language, accompaniment and practical tasks described in your quote.

Additional arrangements

Outside your package

Personal purchases or additions you request beyond the written package.

Your package lists included accommodation, transport and support. Any additions are itemized separately before you agree to them.

02

One coordination package

The agency package brings together accompaniment, interpretation, accommodation, transport, itinerary management and medical-record translation. Your proposal specifies the hotel or apartment stay, hospital attendant arrangements and return flight included.

03

What is outside the package

Hospital medical charges are paid separately. Personal purchases and any additions beyond the written scope are agreed and itemized separately. Review the included services and exclusions together before payment.

04

Payment stages and changes

Coordination payments follow the stages set out in your service agreement. Changes, cancellations and refunds are handled under that agreement, taking account of actual costs incurred. You receive the terms before committing.

Practical details

Compare scope before comparing totals.

A short quote can hide differences in what is covered. Request a breakdown you can understand and keep the hospital estimate distinct from coordination costs.

  • Included visits, hours and language support
  • Transport and accommodation inclusions or exclusions
  • Additional charges if appointments or travel plans change
  • Payment dates and recipients
  • Written cancellation and refund terms